Optix - Batch Queue Freezes During HeiferMW Import

How to Resolve Optix Batch Queue Freezes During HeiferMW Import

Symptom: After the Indexing process in Optix, batches appear in BBEC but not in Data Entry section in Optix.

Issue: Batch Status Queue is frozen and is not being processed.

Resolution: Restart the HeiferMW Import Status service on the Optix Server

1. Check Optix Batch Status Queue from any Optix Workstation
1. If Time Queued and Computer Time are more than 10 minutes apart, this is a sign that the queue is frozen.

2. Connect to Optix Server via Remote Desktop Connection - Accessories > Remote Desktop Connection.

3. Log into Optix Server, as Optix - PW:
   

4. From the taskbar of the Optix server, click on the Services icon.

5. Browse to HeiferMW Import Status. Double click to open.

6. Under the Service Status window, from the General tab click on Stop.
   
   

7. Once stopped, Click on Start. The screen may flash a message as seen below when stopping and starting the service.
   
   

8. Click Refresh on the Optix Batch Status Queue from any Optix Workstation
1. If the Service is working, the batches should start processing within a few minutes
2. It may take several refreshes before you see movement
3. If the queue is processing, the issues has been resolved, move to Step 9
4. If the queue is still frozen, repeat Steps 6-7-8, until the queue starts processing batches

9. Select Log Off to log off the Optix Server

Please Note: Do not select Shutdown. This will shut down the server for everyone using Optix.