Optix - URL Not Opening Image
Issue:
When viewing Optix tab in BBEC, Optix image is opening a folder instead of instantly popping up. User has to click on Folder before the image will appear.
When viewing Optix tab in BBEC, Optix image is opening a folder instead of instantly popping up. User has to click on Folder before the image will appear.
It should appear like this:
Resolution:
Adjust Optix Options for user who will be Scanning
- On the Optix Scanner’s PC, open Optix and login as the local user.
- On DVS Mailroom scanners, the user should be DVSSCANNER
- On Fujitsu fi-6130 scanners, the user will vary.
- Under Tools, click on Options
- In the Optix Options, click on Workflow
- Under Other Settings, Select No is selected for Create enclosing folder for single routed object
- This will make the folder go away and the image will then immediately open
- NOTE: If more than one image is attached to a donor record in BBEC, a folder with options will appear.
- This folder is not confusing like the issue above.
