Optix

Connect to Optix Server Log onto Optix Server as yourself. (Must have Network Admin permissions to create accounts) Open Optix NtAdmin Expand Users Select Add NT Users Enter ’dcm... Read More

Adding\Removing Users to Optix Groups In NtAdmin, navigate to User Groups Browse to View/Modify a Group to select a group to open Click OK All DVS Users Group was selected in this example ... Read More

How to Resolve Optix Batch Queue Freezes During HeiferMW Import Symptom: After the Indexing process in Optix, batches appear in BBEC but not in Data Entry section in Optix. Issue: Batch Status Queue is frozen and is not being processed. ... Read More

Issue: Donor Docs will not populate when performing Data Entry Resolution: To resolve this issue there are 3 steps you must take: Stop the process, Delete the Index Records and Move the state of the batch back to the index... Read More

Problem: Optix Workstation not showing on primary screen when user moves from dual monitors to single. Solution:  Delete two Registry Entries    HKEY_Current_User\Software\mindwrap\OptixWS\Options\... Read More

Issue: Could not FTP CSV local file error message, after being unable to type in the Donor ID from the Donor_Docs window in Optix Resolution: Install Registry Entry under Donor Docs Lookup on G: drive       ... Read More

Issue: If a file gets corrupt or deleted by accident once it is uploaded into Optix, the image or BatchControlFile can be copied from the below location into Optix to replace the corrupt or missing file. Must have admin rights in Optix to do this. ... Read More

Location of Groups.txt file Optix Server C:\Program Files (x86)\Optix Server\local\etc Convert to Excel to view entire row Users should only be added to the groups via the Optix NTAdmin software Read More

Issue: Donor Requests dialog window is missing or not showing in Optix Resolution: If you are unable to view the Donor Requests dialog window, browse to Scan > Capture Tasks > Donor Requests as shown below. ... Read More

Modifying Existing Optix Users Connect to Optix Server Log onto Optix Server as Optix or yourself. (Must be in Optix Admin Group to modify users) Login: Optix Password: Open Optix NtAdmin ... Read More