DUO Re-enrollment

Re-enrolling your DUO device 

This document details the process needed for the End User to re-enroll their mobile device in DUO.  

Section 1. I have a new device and still have access to the old device that is registered with DUO. 

• Use our self-service portal located on the computer’s Desktop, (click Manage Duo
• Verification) or use your browser to access apps.heifer.org, (click on Manage Devices
• in the top right corner). Select add a device.  

  

  • Once logged in, follow the on-screen DUO enrollment instructions to complete your setup. 
  •              We strongly recommend using the DUO Mobile option to receive push notifications for ease of use. 
  • Avoid using the SMS text option, as it is less reliable. 

  Section 2. I have a new phone and do not have access to the old device that was registered in Duo. 

   

  • Request your manager or a People Department representative to email techsupport@heifer.org to request a DUO enrollment reset. 

   

  • The email must include the following details: 
  • The phone number of the device you wish to enroll in (include the country code) 
  • The type of phone (iOS or Android). 
  • After the request is processed, Tech Support will send an SMS message to the phone number provided with instructions for enrolling your new device in DUO. 

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  Section 3. I no longer have access to my cell phone lost or stollen. 

  • Contact your manager and CC them on an email to techsupport@heifer.org We will need confirmation from your manager if you are requesting DUO re-enrollment from an email account other than your company email.  

   

  Section 4. I do not have a company email with Heifer International but need DUO access to Heifer systems. 

  • This applies to external users that still need to access certain Heifer systems. Reach out to
  • your Heifer International contact and have them contact techsupport@heifer.org on your behalf. External requests for DUO re-enrollment / enrollment must be verified by the
  • internal team you are working with. 
  •        All other DUO related questions and inquires. 
  •  Check out our DUO articles available in our knowledge base at? http://itskb.heifer.org/ 
  •  DUO FAQs: http://itskb.heifer.org/article.php?id=604 
  •  DUO Authentication: http://itskb.heifer.org/article.php?id=536 

   

  •               Still didn't find what you're looking for? Email us at Techsupport@heifer.org 

Article ID: 545
Created: Mon, Feb 28, 2022
Last Updated: Tue, Jun 24, 2025
Author: Marc Daniels

Online URL: https://itskb.heifer.org/article.php?id=545