This article give step by step instructions to manually install Printer Logic and enable printing at all US offices.  Please note that printer logic is automatically installed on all computers issued after April 2023.   Go to our SharePoint site... Read More

How to Re-Map Network Drives   While working remotely, you may notice that one or more of the network drives have been disconnected and as a result, may be present in the “My PC” section of Windows.  It’s also possible that this may occur... Read More

Email Encryption with Outlook This article covers sending sensitive information via e-mail.  The first step in keeping Heifer's information safe is understanding what data you are sending.  Below are examples of sensitive information that... Read More

New Hire IT FAQs   What do I send techsupport when I have an issue? When emailing Techsupport about an issue, please capture in your message a screenshot of any errors, any troubleshooting steps you’ve already taken and when was your last... Read More

Citrix Cloud - Getting Started Guide   Getting Started with Citrix Cloud 1.      Open new browser window and navigate to https://cloud.heifer.org ? Bookmark this URL 2.      Log in with your username and password, then complete the DUO... Read More

Lower Metzger third party Web Conference instructions. These instructions are written to guide Heifer staff on how to conduct meetings with external users/renters, using the following software.  Google Meet WebEx Go To Meeting MS Teams To... Read More

How to book at desk with Tribeloo   Tribeloo offers two primary options to book a desk. Using Outlook with Tribeloo plug-in and the Tribeloo mobile app.? Below you will find instructions for each method.   Booking a desk using Outlook with the... Read More

Ranch Metzger Lower Zoom Room technical guide Overview of Room Equipment Dual Projectors  Full audio system including: o   Ceiling Microphones o   Front mounted array speakers o   Front mounted bass speakers for media playback o   2... Read More

  ClickShare Instructions For Ranch Enabled Systems 1.      Connect the ClickShare device (USB Dongle) to the laptop 2.      A small notification window should pop up indicating the ClickShare app is starting, give this 1-2 minutes to... Read More

Zoom – How to add Interpreters to Meetings and Webinars    Overview:  Users that would like to include interpreters in their meetings or webinars now can enable Language Interpretation. This allows the host to designate up to 20 participants as... Read More