Issue: Could not FTP CSV local file error message, after being unable to type in the Donor ID from the Donor_Docs window in Optix Resolution: Install Registry Entry under Donor Docs Lookup on G: drive       ... Read More

Adding\Removing Users to Optix Groups In NtAdmin, navigate to User Groups Browse to View/Modify a Group to select a group to open Click OK All DVS Users Group was selected in this example ... Read More

Problem: Optix Workstation not showing on primary screen when user moves from dual monitors to single. Solution:  Delete two Registry Entries    HKEY_Current_User\Software\mindwrap\OptixWS\Options\... Read More

Optix - WIA Service Shutdown Needed Issue: Optix will not work correctly once this error box appears. A reboot of the computer will not resolve the issue. Resolution: Note - Services impact the computer, not per user login. ... Read More

Issue: Donor Docs will not populate when performing Data Entry Resolution: To resolve this issue there are 3 steps you must take: Stop the process, Delete the Index Records and Move the state of the batch back to the index... Read More