We have had some reports of issues seeing the images that have been uploaded via Document Archive.  If you are having issues – see the information below to see if this will fix your issue. Look up the transaction/asset/invoice that you have... Read More

  Issue: When viewing Optix tab in BBEC, Optix image is opening a folder instead of instantly popping up. User has to click on Folder before the image will appear. It should appear like this: Resolution:  Adjust Optix... Read More

Issue: If a file gets corrupt or deleted by accident once it is uploaded into Optix, the image or BatchControlFile can be copied from the below location into Optix to replace the corrupt or missing file. Must have admin rights in Optix to do this. ... Read More