Issue: Donor Docs will not populate when performing Data Entry Resolution: To resolve this issue there are 3 steps you must take: Stop the process, Delete the Index Records and Move the state of the batch back to the index... Read More

BBEC is the system of record for donor information. This document describes the process used to update Optix via the BBTrans executable, which uses the Optix Transaction ID as the common link between the BBEC and Optix. BBEC... Read More

Issue: Donor Requests dialog window is missing or not showing in Optix Resolution: If you are unable to view the Donor Requests dialog window, browse to Scan > Capture Tasks > Donor Requests as shown below. ... Read More

  Issue:  When there is an issue with a batch and it is sent back to the Indexing step, duplicate Heifer Donor Docs are created Resolution:  The Duplicate Heifer Donor Docs need to be deleted Note: Must be in... Read More