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New Hire IT FAQs   What do I send techsupport when I have an issue? When emailing Techsupport about an issue, please capture in your message a screenshot of any errors, any troubleshooting steps you’ve already taken and when was your last... Read More

Browse to: https://lf.heifer.org/Forms/MoveNewHire   Under Type of Request, select New Hires, Temp or Intern and complete employee information.             Select Attachment as shown below:   Or drag/drop... Read More

Connect to Optix Server Log onto Optix Server as yourself. (Must have Network Admin permissions to create accounts) Open Optix NtAdmin Expand Users Select Add NT Users Enter ’dcm... Read More

Location of Groups.txt file Optix Server C:\Program Files (x86)\Optix Server\local\etc Convert to Excel to view entire row Users should only be added to the groups via the Optix NTAdmin software Read More

Adding\Removing Users to Optix Groups In NtAdmin, navigate to User Groups Browse to View/Modify a Group to select a group to open Click OK All DVS Users Group was selected in this example ... Read More

Modifying Existing Optix Users Connect to Optix Server Log onto Optix Server as Optix or yourself. (Must be in Optix Admin Group to modify users) Login: Optix Password: Open Optix NtAdmin ... Read More

  A Home Office typically includes high speed internet and a toll-free number that rings to the employees Heifer provided cell phone. Setup Process The employee will contact the service provider of their choice and establish an account for high... Read More