Connect to Optix Server Log onto Optix Server as yourself. (Must have Network Admin permissions to create accounts) Open Optix NtAdmin Expand Users Select Add NT Users Enter ’dcm... Read More

Adding\Removing Users to Optix Groups In NtAdmin, navigate to User Groups Browse to View/Modify a Group to select a group to open Click OK All DVS Users Group was selected in this example ... Read More

How to print with PrinterLogic. PC & MacOS   PrinterLogic is a printer client that should be deployed to all Heifer computers. If it is functioning correctly, printers on your floor should automatically be added to your device. If you do not see... Read More

This article give step by step instructions to manually install Printer Logic and enable printing at all US offices.  Please note that printer logic is automatically installed on all computers issued after April 2023.   Go to our SharePoint site... Read More

Email Encryption with Outlook This article covers sending sensitive information via e-mail.  The first step in keeping Heifer's information safe is understanding what data you are sending.  Below are examples of sensitive information that... Read More

Re-enrolling your DUO device.   This document details the process needed for the End User to re-enroll their mobile device in DUO. ?        I have a new device and access to my company email. o   If you have received a new device and... Read More

Before installation, please remove any Antivirus products currently installed such as Kaspersky, McAfee, Symantec, etc. If Forticlient finds a 3rd party Antivirus on the system, you'll be prompted to Exit the current installation or Disable... Read More

The symptoms of the problem When opening any project in the Project Master File (PMF), users encounter the error message "Illegal value [xxx] for Department" where the value associated with the Project is specified where the brackets are indicated ... Read More

Chrome Clear Cache Firefox Clear Cache Internet Explorer Clear Cache Safari Clear Cache Chrome Clear Cache Open Chrome and do one of the following: From  the Menu  button in the upper-right corner of the... Read More

            Guía International del Usuario Para el personal de campo de Heifer Índice de Contenidos ¿Qué es OneDrive for Business? Notas Importantes Antes de que Usted Comience Actualizar Windows Su identificaci�... Read More