Issue: When viewing Optix tab in BBEC, Optix image is opening a folder instead of instantly popping up. User has to click on Folder before the image will appear. It should appear like this: Resolution:  Adjust Optix... Read More

Issue: If a file gets corrupt or deleted by accident once it is uploaded into Optix, the image or BatchControlFile can be copied from the below location into Optix to replace the corrupt or missing file. Must have admin rights in Optix to do this. ... Read More

1.               Use Remote Desktop Connection to Log into the Optix Server. a.               ... Read More

Optix Process - Log out of all network accounts Phyllis is normally the only other user account logged in The scanner will not work if two network accounts are logged in at the same time Login to the ... Read More

Optix Error - Remote Server Logon Window Issue: Remote Server Logon window pops up while trying to scan Donor Requests and the user listed does not match the user currently logged into Optix Error Image 1 ... Read More

Issue: Donor Requests dialog window is missing or not showing in Optix Resolution: If you are unable to view the Donor Requests dialog window, browse to Scan > Capture Tasks > Donor Requests as shown below. ... Read More

Issue: Scanner has been setup in Optix workstation but now it won’t give the scanning option when Optix starts up. Resolution: Step 1:  Currently only two options for Optix scanners: fi-6130dj or fi-6670dj ... Read More

Connect to Optix Server Log onto Optix Server as yourself. (Must have Network Admin permissions to create accounts) Open Optix NtAdmin Expand Users Select Add NT Users Enter ’dcm... Read More

  Issue:  When there is an issue with a batch and it is sent back to the Indexing step, duplicate Heifer Donor Docs are created Resolution:  The Duplicate Heifer Donor Docs need to be deleted Note: Must be in... Read More

Issue:  Need to verify a Credit Card Number that has been redacted. Resolution: Change File Opening to Always show document revision list - YES By default, Optix sets the option to view revision ... Read More