Issue: DVS team complains of batches at the Data Entry step in Optix, but not showing up in BBEC. or You see multiple batches in the BBEC Batch Entry listing that are named with a number. Two possible reasons for this: Duplicate... Read More

Location of Groups.txt file Optix Server C:\Program Files (x86)\Optix Server\local\etc Convert to Excel to view entire row Users should only be added to the groups via the Optix NTAdmin software Read More

1.               Use Remote Desktop Connection to Log into the Optix Server. a.               ... Read More

Optix Process - Log out of all network accounts Phyllis is normally the only other user account logged in The scanner will not work if two network accounts are logged in at the same time Login to the ... Read More

Optix Error - Remote Server Logon Window Issue: Remote Server Logon window pops up while trying to scan Donor Requests and the user listed does not match the user currently logged into Optix Error Image 1 ... Read More

Issue: Scanner has been setup in Optix workstation but now it won’t give the scanning option when Optix starts up. Resolution: Step 1:  Currently only two options for Optix scanners: fi-6130dj or fi-6670dj ... Read More

Connect to Optix Server Log onto Optix Server as yourself. (Must have Network Admin permissions to create accounts) Open Optix NtAdmin Expand Users Select Add NT Users Enter ’dcm... Read More

  Issue:  When there is an issue with a batch and it is sent back to the Indexing step, duplicate Heifer Donor Docs are created Resolution:  The Duplicate Heifer Donor Docs need to be deleted Note: Must be in... Read More

Issue:  Need to verify a Credit Card Number that has been redacted. Resolution: Change File Opening to Always show document revision list - YES By default, Optix sets the option to view revision ... Read More

  Issue: When viewing Optix tab in BBEC, Optix image is opening a folder instead of instantly popping up. User has to click on Folder before the image will appear. It should appear like this: Resolution:  Adjust Optix... Read More