Duo Push: The Best Way to Authenticate Duo Push is an authentication request you’ll receive as a notification on your smartphone. It’s quicker, easier, more secure, and cheaper than receiving text messages or phone calls. To use�... Read More

As we build more forms in Laserfiche and broaden the users - we want to make sure that we document some of the functionality that is now available for Form Managers in Laserfiche Forms. Not everyone will be able to see the dashboards associated with... Read More

We have had some reports of issues seeing the images that have been uploaded via Document Archive.  If you are having issues – see the information below to see if this will fix your issue. Look up the transaction/asset/invoice that you have... Read More

Optix Process - Log out of all network accounts Phyllis is normally the only other user account logged in The scanner will not work if two network accounts are logged in at the same time Login to the ... Read More

Adding Distributed Information Access for Timesheets All employees should have this relation added during setup to enable an assigned representative the ability to fill out timesheets are the need arises. Under Menu, click on the ... Read More

How to Re-Map Network Drives   While working remotely, you may notice that one or more of the network drives have been disconnected and as a result, may be present in the “My PC” section of Windows.  It’s also possible that this may occur... Read More

Email Encryption with Outlook This article covers sending sensitive information via e-mail.  The first step in keeping Heifer's information safe is understanding what data you are sending.  Below are examples of sensitive information that... Read More

New Hire IT FAQs   What do I send techsupport when I have an issue? When emailing Techsupport about an issue, please capture in your message a screenshot of any errors, any troubleshooting steps you’ve already taken and when was your last... Read More

Citrix Cloud - Getting Started Guide   Getting Started with Citrix Cloud 1.      Open new browser window and navigate to https://cloud.heifer.org ? Bookmark this URL 2.      Log in with your username and password, then complete the DUO... Read More

Lower Metzger third party Web Conference instructions. These instructions are written to guide Heifer staff on how to conduct meetings with external users/renters, using the following software.  Google Meet WebEx Go To Meeting MS Teams To... Read More